Refund policy

Returns and Refunds Policy

We are committed to providing our customers with high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process to ensure a smooth customer experience.

1. 30-Day Money-Back Guarantee

No-Hassle Returns:
Customers may request a return and refund within 30 days of purchase for products that are unused, undamaged, and in their original condition.

Bulk Order Restrictions:
The 30-day money-back guarantee does not apply to business purchases or bulk orders. Orders containing 5 or more units of the same product will be considered bulk orders and are not eligible for unconditional returns.

2. Product Condition Requirements

To ensure that your return request can be processed successfully, the returned product must meet the following requirements:

  • The product must remain in its original condition, without visible signs of wear, damage, or usage, and must be returned in the original packaging.
  • All original accessories, consumable items, and promotional gifts must be included with the returned product.
  • Promotional Bundle Return Policy:
    For purchases made under promotions such as “Buy One Get One Free” or similar offers, all related promotional items, gifts, or discounted products must be returned together. If only the main product is returned, the refund amount will be reduced by the retail value of the promotional item(s) or discounted product(s).
  • Return requests that do not meet the above requirements may be rejected or may be subject to additional depreciation charges.

3. Return Shipping & Return Destination

Return Address:
The designated return address will be provided by our customer service team after your return request has been approved.

Return Shipping Responsibility:

  • Returns due to non-quality-related reasons (such as personal preference, incorrect purchase, or change of mind):
    Customers are responsible for the return shipping costs to our U.S. warehouse. We will only refund the cost of the product itself. Original shipping fees are non-refundable.
  • Returns due to product quality issues:
    Customers must return the product to our China warehouse. Please contact our customer service team for confirmation before shipping the item back. We will provide assistance and guide you through the return process.

4. Return Process & Contact Information

To initiate a return, please follow the steps below:

Step 1:
Before sending any product back, please contact our customer service team via email for return authorization and confirmation:
mk@brrfid.com

Step 2:
Carefully package the product together with the original packaging, accessories, and included items, then ship it to the designated return warehouse at your own expense.

Step 3:
Once the returned product arrives at our warehouse and passes inspection, the refund process will be initiated.

5. Order Cancellation

  • Customers may cancel their order within 1 hour after placing the order.
  • If the order has already entered the fulfillment process (including processing by Amazon or TikTok Shop logistics), cancellation requests cannot be accepted.

6. Refund Processing Time

Refunds will be issued after the returned product arrives at the designated warehouse and successfully passes quality inspection.

Refunds will be credited back to the original payment method used during checkout. Processing time typically requires 3–5 business days after approval.

7. Quality Warranty & Service

Warranty Period:
Products are covered by a 1-year warranty starting from the day after delivery, unless otherwise specified on the product page.

If a product experiences a manufacturing defect or non-user-related quality issue during the warranty period, and the issue is confirmed through inspection, customers may receive free repair or replacement service.

Warranty Exclusions

The following situations are not covered under the free warranty service:

  1. The product is outside the applicable warranty period or exceeds the specified warranty coverage.
  2. Damage caused by unauthorized repairs, misuse, improper handling, collisions, negligence, abuse, accidents, modifications, disassembly, or the use of non-original accessories or consumables that result in product failure.
  3. Product model numbers or serial numbers have been altered, removed, damaged, or are no longer identifiable.
  4. The purchased product model does not match the product submitted for repair, or the product information has been modified.
  5. Damage caused by force majeure events or circumstances beyond our reasonable control.
  6. Product failures or damage caused by failure to follow the instructions in the user manual regarding proper operation, maintenance, or care.

8. Additional Terms

  • This policy applies only to products purchased directly through our official sales channels. Products purchased from unauthorized retailers or third-party sellers are not covered under this policy.
  • We reserve the right to interpret, update, or modify this policy at our discretion.